Frequently Asked Questions
FAQ about the RC-FANS88 RC Model Shop Services
Is there any minimum order required?
Our answer: No, we support new baby and welcome established business, we never force our customers to buy minimum order and there is NO MOQ in our company policy.
How can I enjoy the combined and discounted shipment?
Our answer: It is an automatic discount once you have joined our membership. Certainly, we welcome bargain!
I am your wholesale member, can i have a lower price for certain product?
Our answer: Why not? It is a good idea to email me before the order placement since the product price always changes, usually lower and lower.
How can I pay?
Our answer: We accept various payment method: you can pay us with PAYPAL, Wire Transfer, Bank Transfer, Western Union
How can both of us co-operate?
Our answer: We welcome wholesaler and drop shipper. For wholesaler, you can buy our product in bulk, enjoying shipping discount and faster delivery service to your customer locally. For drop shipper, the advantage is no stock keeping, just list your product on auction stie or show the category to the local buyers, get order and ask me to ship to your customer directly. The bad is slower delivery time compared to wholesaler and higher average cost per unit.
What is your Refund / Replacement policy?
Our answer: We offer 1 to 1 replacement, some thing, we would provide you spare part for free and you can repair the damaged (in case) items by yourself easily. The replacement normally will be delivered in next order (depends on items). We would issue refund when product returned to our office.
How can I contact your saleman for more detail?
Our answer: You can contact us via email firstname.lastname@example.org for more detail and enquiry.
Can you help me to deal with CUSTOM?
Our answer: This is the MOST COMMON question!! :) First of all, we write low value on the package declaration. Secondly, you can print your own invoice from my site with my company chop.
I think that your website product is not enough!
Our answer: We are trying our best to collect information as soon as many as cheap as possible, but if you have any product want to source in China, please let me know. If you have any suggestion about the product range, please let me know too.